Privacy policy

Last Updated: March 14, 2026

This website is operated by Crown & Casement, a brand owned and operated by Premium Volume LTD. Throughout this Policy, the terms "we," "us," and "our" refer to Crown & Casement. We are committed to safeguarding and respecting your privacy in accordance with United Kingdom data protection laws (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect and process the following personal information to provide our services:

  • Identity Data: Name, title, and date of birth.
  • Contact Data: Postal address, billing address, email address, and telephone numbers.
  • Financial Data: Payment card details and transaction history. Note: Payments are processed securely through third-party providers (e.g., Shopify Payments, PayPal); we do not store full credit card numbers on our servers.
  • Technical & Usage Data: IP address, login data, browser type and version, time zone setting, operating system and platform, and information about how you use our website and products.
  • Marketing Data: Your preferences in receiving marketing from us and your communication preferences.

2. Lawful Basis for Processing

Under the UK GDPR, we rely on the following legal grounds to process your data:

  • Contractual Necessity: To process and deliver your orders.
  • Consent: For sending newsletters and marketing via email or SMS.
  • Legitimate Interests: To improve our website, prevent fraud, and provide customer support.
  • Legal Obligation: To comply with UK tax laws and regulatory requirements.

3. Use and Disclosure of Your Information

We use your information to fulfil orders and provide a personalised experience.

  • Shopify: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage and databases. You can view their privacy policy here.
  • Third-Party Service Providers: We share data with trusted partners (couriers like Royal Mail/DPD, payment processors, and marketing tools) only to the extent necessary to perform their services.
  • No Sale of Data: We do not sell, rent, or lease our customer lists to third parties.

4. International Data Transfers

As we use global platforms like Shopify, your data may be processed outside the UK. We ensure a comparable level of protection by:

  • Using Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office (ICO).
  • Ensuring the recipient country has an "adequacy" rating from the UK government.

5. Security and Data Retention

We employ industry-standard encryption (SSL) to protect your data.

  • Retention: We retain your personal data for as long as necessary to fulfil the purposes we collected it for.
  • Legal Requirements: For tax and auditing purposes, we are required by UK law to retain basic information about our customers (including Contact, Identity, and Financial Data) for six years after they cease being customers.

6. Your Legal Rights

Under UK data protection laws, you have the right to:

  • Access your data (Subject Access Request).
  • Correct inaccurate information.
  • Erase your data (where legal obligations do not override this).
  • Object to direct marketing.
  • Data Portability to another service.

Identity Verification: To protect your privacy, we may require specific information to confirm your identity before processing any request regarding your data. Please contact us at support@crownandcasement.co.uk to exercise these rights.

7. Cookies and "Do Not Track"

We use cookies to ensure site functionality and analyse traffic.

  • Strictly Necessary Cookies: Required for the site to function (e.g., the shopping cart).
  • Marketing/Analytics Cookies: Only deployed with your explicit consent via our cookie banner.
  • Do Not Track (DNT): Please note that our Site does not currently alter its data collection and usage practices when we detect a "Do Not Track" signal from your browser, as there is no uniform industry standard for such signals.

8. Children’s Privacy

The Services are not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we learn we have collected data from a child under 16 without parental consent, we will delete it immediately.

9. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

If you have any questions, we are more than happy to help! 

We Are Available: Monday to Friday from 9:00 to 17:00 GMT

Email: support@crownandcasement.co.uk
Phone Number: +442084373041

Customer support will respond within one business day.

Business Information
Crown & Casement is operated by Premium Volume LTD, a company registered in the United Kingdom.

Company Number: 14128204

Address: 128 City Road, London, England, EC1V 2NX, United Kingdom