Payment Policy

Payment Methods: We accept major credit cards and trusted payment providers.

We offer you various secure payment options:

  • American Express
  • Apple Pay
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Visa

Data Protection: SSL encryption keeps your information safe and secure.

Buyer Protection: We have extra buyer protection through verified gateways.

Payment Security

Your payment security is very important to us. All transactions on our website are processed through Shopify’s secure and PCI DSS-compliant payment systems.

  • We do not store or have access to your full card details
  • All payment information is protected using SSL (Secure Socket Layer) encryption
  • Payments are handled directly by Shopify and its authorised payment providers

This ensure that your personal and financial data remains secure at all times.

Payment Authorisation

By placing an order, you authorise us to charge your selected payment method for the total amount of your order, including applicable taxes and shipping costs.

  • Payments are charged immediately at the time of purchase
  • Some payment providers may place a temporary authorisation hold before final settlement
  • Orders will only be processed once payment authorisation has been successfully completed

Declined or Failed Payments

If your payment is declined or unsuccessful:

  • Please check that your billing information is correct
  • Ensure sufficient funds are available
  • Try using an alternative payment method

If the issue continues, we recommend contacting your bank or payment provider directly.

Currency

All transactions are processed in GBP (£) unless otherwise stated at checkout. Any currency conversion fees or charges applied by your bank or card issuer are outside of our control and remain the customer’s responsibility.

If you have any questions, we are more than happy to help! 

We Are Available: Monday to Friday from 9:00 to 17:00 GMT

Email: support@crownandcasement.co.uk
Phone Number: +442084373041

Customer support will respond within one business day.

Business Information
Crown & Casement is operated by Premium Volume LTD, a company registered in the United Kingdom.

Company Number: 14128204

Address: 128 City Road, London, England, EC1V 2NX, United Kingdom