FAQs

1. When will I receive my order?
We work hard to ensure your order is delivered promptly. Our general timeline is:

  • Handling Time: 1-2 business days (Mon-Fri)
  • Transit Time: 5-7 business days (Mon-Fri)
  • Total Delivery Time: 6-9 business days (Mon-Fri)

2. Do you have free shipping?
Yes! We have free shipping on all orders in the United Kingdom.

3. What payment methods do you accept?
We accept a range of secure payment methods, including:

  • American Express
  • Apple Pay
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Visa

4. What if my item is damaged or defective?
If your product arrives damaged or defective, we will send you a replacement at no cost. Just get in touch with us and start the return process within 30 days of receiving your order. For more details, please see our Return and Refund Policy.

5. How can I contact customer support?
We're here to assist! Reach us through our contact us page or email us directly at support@crownandcasement.co.uk.

6. Can I exchange an item?
If you'd like to exchange your item for a different one, please refer to the steps in our Return and Refund Policy.

7. How do I track my order?
Once your order ships, you will receive an email with a tracking link, you can also track it via the Track Your Order page on our website.

8. Can I change or cancel my order?
If you need to update your order, please contact us right away at support@crownandcasement.co.uk. We'll do our best to accommodate your request, but changes may not be possible once handling is underway.

9. Is my personal information secure?
Yes. We take your privacy seriously by using SSL encryption on all transactions.

10. Who covers the cost of return shipping?
Return postage is the customer's responsibility for returns made within the 30-day window unless the item is damaged or defective. Please refer to our Return and Refund Policy for full information.

If you have any questions, we are more than happy to help! 

We Are Available: Monday to Friday from 9:00 to 17:00 GMT

Email: support@crownandcasement.co.uk
Phone Number: +442084373041

Customer support will respond within one business day.

Business Information
Crown & Casement is operated by Premium Volume LTD, a company registered in the United Kingdom.

Company Number: 14128204

Address: 128 City Road, London, England, EC1V 2NX, United Kingdom